Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE – MAIDOMATCHA.COM

Effective as of May 1, 2025

ARTICLE 1 – SCOPE

These General Terms and Conditions of Sale (hereinafter "GTC") apply, without restriction or reservation, to all sales made by Maïdo Matcha (hereinafter "the Seller") to consumers and non-professional buyers (hereinafter "the Customers" or "the Customer") wishing to purchase the products offered for sale by the Seller on the website www.maidomatcha.com (hereinafter "the Website").

The main characteristics of the Products are presented on the Website. The Customer is required to review them before placing any order. The choice and purchase of a Product are the sole responsibility of the Customer.

These GTC are available at any time on the Website and shall prevail over any other version or any contradictory document. Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

In accordance with the French Data Protection Act of January 6, 1978, strengthened and supplemented by the GDPR (General Data Protection Regulation) effective since May 25, 2018, the Customer has, at any time, the right to access, rectify, object to, erase, and port all of their personal data by writing to the following address: contact@maidomatcha.com

ARTICLE 2 – PRICES

Products are supplied at the prices in effect on the Website at the time the order is recorded by the Seller. Prices are expressed in Euros, inclusive of all taxes (TTC).

Prices reflect any discounts that may be offered by the Seller on the Website.

These prices are firm and non-revisable during their period of validity; however, the Seller reserves the right to modify prices at any time outside this period of validity.

Prices do not include processing, shipping, transport, and delivery fees, which are invoiced separately under the conditions indicated on the Website and calculated prior to placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.

ARTICLE 3 – ORDERS

Product orders are placed directly on the Website. To place an order, the Customer must follow these steps:

  1. Create a customer account or log in to an existing account
  2. Select the desired Products and add them to the cart
  3. Review the order details and, where applicable, identify and correct any errors
  4. Confirm the order
  5. Follow the instructions for payment

The sale shall only be considered final after:

  • The Seller has sent the Customer confirmation of acceptance of the order by email
  • The Seller has received payment of the full price

Any order placed on the Website constitutes the formation of a distance contract between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer may track the progress of their order on the Website.

ARTICLE 4 – PAYMENT CONDITIONS

The price is paid via secure payment, using the following methods:

  • Credit/debit card payment
  • Apple Pay or Google Pay
  • PayPal

Payment data is exchanged in encrypted mode and the entire process is carried out securely.

For credit/debit card payments, the card is charged at the time the order is confirmed.

ARTICLE 5 – DELIVERIES

Products ordered by the Customer will be delivered to mainland France or to the following regions: Belgium, Switzerland, Luxembourg, Spain, Portugal.

Deliveries are handled by various carriers, all indicated at the time of order confirmation, depending on the selected delivery method.

The delivery time is 4 business days from the final confirmation of the order. This timeframe does not include order preparation time.

In the event of a delivery delay, the Customer may terminate the contract under the conditions and procedures defined in Article L 216-2 of the French Consumer Code.

The Seller shall then refund the product and outbound shipping costs under the conditions set forth in Article L 216-3 of the French Consumer Code.

The Seller provides an email contact point for order tracking.

The Seller reminds the Customer that, at the time the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to the Customer. It is the Customer's responsibility to report any reservations about the delivered product to the carrier.

ARTICLE 6 – RIGHT OF WITHDRAWAL

In accordance with applicable legal provisions, the Customer has a period of fourteen (14) days from receipt of the Product to exercise their right of withdrawal with the Seller, without having to provide a reason or pay any penalty.

After communicating their decision to withdraw, the Customer has 14 days to return or hand back the goods.

If the right of withdrawal is exercised within the aforementioned period, the price of the Product(s) purchased and the shipping costs will be refunded; return costs shall remain the responsibility of the Customer.

The refund will be made using the same payment method as that used for the initial transaction, unless the Customer expressly agrees to use a different payment method.

The refund will be issued no later than 21 days from the date on which the Seller was informed of the Customer's decision to withdraw, provided that the Products have been returned to the Seller.

Exceptions to the Right of Withdrawal

In accordance with the provisions of Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to:

  • Our teas and other consumable food products that have already been opened.
  • Gift cards.

ARTICLE 7 – WARRANTIES

The Seller guarantees that the products conform to the contract, allowing the Customer to submit a claim under the legal guarantee of conformity provided for in Articles L.217-4 et seq. of the French Consumer Code, or the guarantee against defects of the product sold within the meaning of Articles 1641 et seq. of the French Civil Code.

The Customer may choose to invoke the guarantee against hidden defects of the product sold within the meaning of Article 1641 of the French Civil Code. In this case, the Customer may choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the French Civil Code.

ARTICLE 8 – SELLER'S LIABILITY – FORCE MAJEURE

The Products offered by the Seller comply with current French legislation. The Seller shall not be held liable in the event of non-compliance with the legislation of the country in which the Products are delivered. It is the Customer's responsibility to verify with local authorities the import or use possibilities of the products they intend to order.

The Seller shall not be held liable, or be considered as having failed to comply with these GTC, for any delay or non-performance when the cause of the delay or non-performance is related to a case of force majeure as defined by the case law of French courts and tribunals.

ARTICLE 9 – PERSONAL DATA

The Customer is informed that the collection of their personal data is necessary for the sale of the Products and their delivery, entrusted to the Seller. This data is collected solely for the performance of the sales contract.

For more information on the processing of your personal data, please refer to our Privacy Policy.

ARTICLE 10 – INTELLECTUAL PROPERTY

The content of the Website is the property of the Seller and its partners and is protected by French and international intellectual property laws.

The Maïdo Matcha trademark has been registered with the INPI (French National Institute of Industrial Property) and is therefore protected.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement offense.

ARTICLE 11 – APPLICABLE LAW – LANGUAGE

These GTC and the transactions arising therefrom are governed by and subject to French law.

These GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

ARTICLE 12 – DISPUTES

For any complaint, please contact customer service by email at: contact@maidomatcha.com.

The Customer is informed that they may in any case resort to conventional mediation, through a consumer mediator, or to any alternative dispute resolution method in the event of a dispute.

In the event that a complaint to the Seller's customer service is unsuccessful, or in the absence of a response within two months, the Customer may submit the dispute to a mediator via the European online dispute resolution platform, accessible at: https://ec.europa.eu/consumers/odr/.

All disputes arising from purchase and sale transactions concluded under these GTC, whether concerning their validity, interpretation, performance, termination, consequences, or follow-up, and which could not be resolved between the Seller and the Customer, shall be submitted to the competent courts under ordinary rules of jurisdiction.

ARTICLE 13 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE

The Customer acknowledges having been provided, prior to placing their order, in a legible and understandable manner, with these GTC and all the information and details referred to in Articles L111-1 to L111-7 of the French Consumer Code.

By placing an order on the Website, the Customer expressly acknowledges having read and accepted these GTC.

ARTICLE 14 – CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE

The Seller reserves the right to make any changes to these GTC at any time. The applicable GTC are those in effect on the date of the Customer's order.

The Customer will be informed of any changes to these GTC by any appropriate means, at least 15 days before they come into effect.

Last updated: May 1, 2025